Privacy policy

Return & Refund Policy

Last Updated: June 30, 2026

At Avylo, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return, your item must be:

  • Unused and unworn.

  • In its original condition.

  • Returned in its original packaging.

  • Accompanied by proof of purchase or your order number.

Please contact us before sending your item back so we can provide you with the return instructions.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or engraved jewelry.

  • Earrings (for hygiene reasons), unless they arrive damaged or defective.

  • Final sale or clearance items.

  • Items damaged due to misuse, improper care, or normal wear and tear.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Please note that original shipping charges are non-refundable unless the return is due to our error or the item is defective.

Exchanges

We only replace items if they are defective or damaged upon arrival.

To request an exchange, please contact us at support@avylo.com within 14 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective.

  • We shipped the wrong item.

  • The return is the result of an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions or would like to request a return, please contact us:

Email: avylojawelry@gmail.com

Thank you for shopping with Avylo. We truly appreciate your trust and look forward to serving you again.